Returns & Deliveries

Returns & Deliveries

  • Deliveries

    Our shop works with CTT and we only make deliveries in Standard with a term of 7 to 12 working days  and the postage charged are as follows:

    National Shipping
    - for purchases of less than 30 the cost is 3.90
    - for purchases over 30 the postage is free (only for Continental Portugal)

    Shipping to Acores and Madeira Islands

    - for purchases less than 100 the cost and 7.90
    - for purchases over 100, postage is free

    European Shipping

    - for purchases less than 100 the cost and 8.90
    - for purchases over 100, postage is free

    Collection in our shop - Located in Quarteira - Free

    Madisson Jewelery sends an e-mail when shipping your order with the transport registration number, which allows you to follow the entire route of the same, on the CTT website.
  • exchanges

    If you are not satisfied with the items purchased in our online store, you can exchange or return them within 14 days of receipt, except during the special Christmas season where you benefit from this procedure until January 31 of the following year (applied to purchases between November 1st and December 24th). Here you can find all the details on how to proceed in each process:


    exchanges


    In store
    You can make your exchange in Quarteira at your Madisson store click here


    Shipping by CTT
    You can also send your article to us, first informing us of your intention with an email to madissonjewellery@gmail.com . The articles in question must be sent to the following address:


    Rua Vasco da Gama, EDF. Cortes Reales, store 6, 8125-256 Quarteira


  • Returns

    Shipping by CTT (post)

    For returns, you can not do the same in physical store. You should send your article to us, informing us first of your intention with an email to madissonjewellery@gmail.com. The articles that you want to return, must be sent by mail (CTT) to the address:

    Rua Vasco da Gama, EDF. Cortes Reais, loja 6, 8125-256 Quarteira

    When you wish to make a return, please note the following points:
     
    1. We will only accept returns of articles in the same state in which they were sent.
    2. Articles must always be accompanied by their invoice.
    3. Madisson Jewelery will review the returned product and inform the customer of the right to the refund. As a rule, Madisson Jewelery will refund within 2 working days.
    4. The refund of the amount paid will always be made using the same form of payment used in the purchase.
    5. The shipping costs for our address are the responsibility of the customer.