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  • Exchanges

    If you are not satisfied with the items purchased in our online store, you can exchange or return them within 14 days of receipt, except in the special Christmas season where you benefit from this procedure until 31 January of the following year (applied to purchases between 1 November and 24 December). Find here all the details on how to proceed in each case:

    Exchanges

    In store
    You can make your exchange in Quarteira in your store Madisson click here


    Shipping by CTT
    You can also send your article to us by first informing us of your intention with an email to madissonjewellery@gmail.com. The articles in question should be sent to the following address:

    Rua Vasco da Gama, EDF. Cortes Reais, loja 6, 8125-256 Quarteira

  • Returns

    Shipping by CTT (post)

    For returns, you can not do the same in physical store. You should send your article to us, informing us first of your intention with an email to madissonjewellery@gmail.com. The articles that you want to return, must be sent by mail (CTT) to the address:

    Rua Vasco da Gama, EDF. Cortes Reais, loja 6, 8125-256 Quarteira

    When you wish to make a return, please note the following points:
     
    We will only accept returns of articles in the same state in which they were sent.
    Articles must always be accompanied by their invoice.
    Madisson Jewelery will review the returned product and inform the customer of the right to the refund. As a rule, Madisson Jewelery will refund within 2 working days.
    The refund of the amount paid will always be made using the same form of payment used in the purchase.
    The shipping costs for our address are the responsibility of the customer.